Reference

Every bKash step for deposits and withdrawals

We built our bKash flow around the wallet app you already use. Open your account, tap the deposit chip, send from bKash with your PIN and watch your balance update in seconds.

Instant PIN confirmationWallet balance syncWithdrawal to bKashMobile-first flowNo extra registration
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9a9994 Every bKash step for deposits and withdrawals
WALLET HELP

Get help with bKash transactions

bKash balance mismatch If you sent the amount but our lobby balance hasn't updated after two minutes, screenshot your bKash transaction receipt and send it to our live chat. We cross-check the merchant code and credit your wallet manually within five minutes.
Withdrawal pending longer than expected Check your account inbox for a verification request first. If nothing is there and the withdrawal still shows pending after three hours, ping our support desk with your transaction ID and we'll escalate it to the payment team immediately.
Wrong bKash number entered Contact us before the withdrawal clears. If it hasn't left our queue yet we can cancel it and let you re-enter the correct number. Once bKash processes the transfer we can't reverse it, so double-check the digits before you confirm.
PAYMENT SAFEGUARDS

How we protect your bKash transactions

Encrypted wallet data

We store your bKash number in AES-256 encrypted fields and never log your PIN or OTP. Our payment gateway talks to bKash's merchant API over TLS so the transaction details stay between you, bKash and our server.

Name verification on first withdrawal

We match the name on your account with the name bKash returns for the mobile number you provide. This one-time check stops accidental transfers to the wrong wallet and helps us meet operator compliance standards in Bangladesh.

Transaction ID tracking

Every deposit and withdrawal gets a unique reference code that appears in your account history and in our support inbox. If you need to chase a payment, give us that code and we can trace it end to end within our logs and bKash's merchant portal.

Daily withdrawal limits

We set a sensible daily cap on bKash withdrawals to keep your account secure. You can see your current limit on the wallet page. If you need a higher threshold for a big win, message support with your request and we review it case by case.

9a9994 Sending winnings back to your bKash account

Sending winnings back to your bKash account

Head to the wallet page, tap Withdraw and pick bKash. Enter the amount and the eleven-digit bKash number you want us to send to. We run a quick account-name match to make sure the number belongs to you, then queue the transfer. Most bKash withdrawals leave our system within two hours during business days because we batch them every sixty minutes. You'll

get an SMS from bKash the moment the money lands in your wallet. If it's your first withdrawal or the amount is above our standard threshold we ask for a selfie with your national ID card to meet verification rules. That adds about thirty minutes but only happens once. Keep the bKash number you registered with so name matching stays smooth.

9a9994 How bKash deposits reach your wallet

How bKash deposits reach your wallet

Tap the wallet icon in our lobby and choose bKash from the payment row. We show you the merchant number and the amount to send. Open your bKash app, select Send Money, paste the number we gave you and confirm with your PIN. Most deposits land in your account wallet within sixty seconds because bKash clears the transaction instantly on their end.

You'll see a green tick in our lobby the moment your balance updates. If the amount doesn't match or the reference code is missing, our system flags it for manual check and our Dhaka support desk reaches out within ten minutes during peak hours. We keep your bKash number on file after your first deposit so the next one takes three taps

and your PIN.

bKash transaction terms explained

What does merchant number mean?

The merchant number is the bKash account we ask you to send money to when you deposit. It's different from a personal mobile number and routes your payment straight to our operator wallet so we can credit your account balance instantly.

What is wallet balance sync?

Wallet balance sync is how fast our lobby updates your chip count after bKash confirms the deposit. Most syncs happen within sixty seconds because our payment gateway listens for bKash's instant callback and writes the balance to your account immediately.

What does name verification mean?

Name verification is the one-time check we run on your first withdrawal. We ask bKash to return the account holder name for the mobile number you entered, then compare it to the name on your profile to prevent sending your winnings to someone else's wallet.

What is a transaction reference code?

A transaction reference code is the unique ID bKash assigns to every Send Money or Cash Out operation. We log that code in our system so if a deposit goes missing you can show us the bKash receipt and we can match it against our merchant records.

What does pending withdrawal status mean?

Pending withdrawal means we received your request and it's waiting in the payment queue. Most bKash withdrawals clear within two hours, but if verification documents are needed or the amount triggers a manual review it may take a bit longer until support approves it.

What is a daily withdrawal limit?

The daily withdrawal limit is the maximum total you can cash out to bKash in a twenty-four hour window. We set it to protect your account from unauthorized bulk transfers. You can view your current cap on the wallet page and request an increase through support if needed.

Your bKash questions answered

Most bKash deposits land in your account within sixty seconds after you confirm the Send Money transaction with your PIN. Our payment gateway listens for bKash's instant callback and updates your balance immediately. If it takes longer than two minutes, screenshot your bKash receipt and message our live chat.

Yes, but we run a name verification check the first time you withdraw to a new number. We ask bKash to confirm the account holder name matches the name on your profile. Once verified, you can use that number for future withdrawals without extra steps. This prevents accidental transfers to the wrong wallet.

First, check that you sent the exact amount to the merchant number we showed and included the reference code if we provided one. If everything matches and your balance still hasn't updated after two minutes, open live chat, attach your bKash transaction receipt and we'll credit your wallet manually within five minutes.

We set a low minimum so you can start with small chips, and the maximum depends on your account level and bKash's own Send Money limits. You'll see both caps on the deposit screen before you confirm. If you need a higher ceiling for a big session, contact support and we can review your request.

Go to your account wallet settings, tap the bKash row and enter the new eleven-digit number. We'll send you an OTP to verify the change, then run a quick name match to make sure the new number belongs to you. After that, deposits and withdrawals use the updated number automatically.

If it's your first withdrawal or the amount is above our standard threshold, we ask for a selfie holding your national ID card to meet operator compliance rules in Bangladesh. Upload it through the account page and we approve it within thirty minutes during business hours. Once verified, future withdrawals go through without extra documents.
Reference

bKash User Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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